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06. Communication

Different staff and patients communicate differently. You’ve probably experienced saying a script to one patient and it worked great then saying the exact same script to another and crashed and burned. Scripts give the framework, but being your true authentic self through your communication and communicating in the way that connects to the person in front of you will create long lasting relationships with staff and patients. Healthy communication can be the difference between staff and patient turnover or creating a strong tribe that fulfills your purpose.

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